Job Title: Post Write Off Recoveries Officer
Organization: ABSA
Location: Tanzania
Job Type: Full-time
About ABSA
ABSA, with over 100 years of history, is a leading financial institution in Africa. ABSA is committed to empowering Africa’s tomorrow through its banking solutions, providing growth opportunities, and supporting career development.
Job Summary
The Post Write-Off Recoveries Officer will manage, control, and monitor the post-write-off portfolio, ensuring cost-effective legal recovery of outstanding bad debt by engaging third-party service providers. The role also involves managing legal risks and optimizing recovery cash flows to maximize return on delinquent accounts.
Key Responsibilities:
- Negotiate payment arrangements to maximize recovery on delinquent accounts.
- Monitor and ensure adherence to payment agreements to prevent legal action.
- Maintain professional relationships with internal and external stakeholders.
- Proactively manage legal risks associated with the post write-off portfolio.
- Ensure timely submission of invoices to the finance department.
- Complete reports to provide accurate data for management.
- Operate within Absa’s policies, procedures, and governance frameworks.
- Ensure compliance with legislative requirements and delegated mandates.
- Work collaboratively with team members to achieve targets.
Quality and Risk Management:
- Adhere to compliance and SOX attestation timelines.
- Report any risk or loss events, fraud, or errors to the relevant risk managers.
- Follow Absa’s internal code of conduct and report irregularities.
Customer Service:
- Provide high-level service to customers, attorneys, and stakeholders.
- Resolve customer and stakeholder queries in a diligent manner.
Technical Skills & Competencies:
- Strong understanding of Absa’s retail products and risk policies.
- Proficient in MS Outlook, Word, Excel, PowerPoint, and Internet.
- Strong negotiation skills and ability to work independently.
Education and Experience Required:
- 2 years of collections experience.
- Knowledge of banking products, especially cards and loans.
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook, and Internet).
- No criminal record.
Preferred Qualifications:
- Post write-off experience in a financial institution.
- Bachelor’s degree in Commerce, Business Administration, Finance, Banking, or Risk.
Competencies:
- Decisive and proactive.
- Delivers results and meets customer expectations.
- Achieves personal work goals and objectives.
- Works effectively under pressure.
- Strong planning and organizing skills.
Behaviors:
- Driven by performance and customer satisfaction.
- Upholds integrity and professionalism.
- Thrives in a fast-paced environment.
- Builds strong networks and manages stakeholders effectively.
ABSA Values:
- Trust
- Resourceful
- Stewardship
- Inclusive
- Courage
Education:
- Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies (Required).
How to Apply
To submit your application, please follow the link provided below:
