Senior Specialist Core Banking System at CRDB Bank
Position: Senior Specialist Core Banking System
Department: ICT
Location: Tanzania Head Office
Number of Openings: 1
Employment Terms: Permanent
Application Deadline: September 22, 2024
Job Purpose
The Senior Specialist Core Banking System is responsible for:
- Deployment, support, configuration, and maintenance of the Core Banking System (CBS) application.
- Providing instant support to CBS Support Specialists to ensure system availability for banking operations.
- Supporting the Manager CBS Support in unit budget and project planning.
Principal Responsibilities
- Research and recommend innovative ideas and automation for system administration efficiency.
- Identify approaches to leverage resources and provide economies of scale.
- Support Manager Core Banking Support in managing unit budget, driving projects, and changes related to CBS Support Unit.
- Create, amend, and delete/disable system user accounts as per requests and procedures.
- Define, document, and maintain best practices and support procedures (configuration, operational, etc.).
- Participate in in-service and workshop programs and attend required meetings.
- Conduct daily systems and server health checks (processes, CPU utilization, memory utilization, load average, unprocessed transactions, etc.).
- Identify, analyze, and resolve reported system problems; coordinate with 3rd parties for solutions adhering to SLAs.
- Supervise EOD/EOM/EOY activities and ensure system availability within SLA.
- Implement and/or upgrade applications; provide second-line support for Production, Disaster Recovery sites, and test environments.
- Monitor the system daily and respond to security or usability concerns immediately.
- Resolve logged tickets and calls in a timely manner as per SLAs.
- Support and guide CRDB Bank employees on Core Banking System issues.
- Validate software fixes received from the vendor before deployment in production.
- Work with vendors to troubleshoot escalated incidents; be available 24/7 when needed.
Qualifications Required
- Bachelor’s degree in Computer Systems Technology or a related field.
- At least 5 years of general ICT Systems support experience in a banking environment.
- Minimum of 3 years of experience in Core Banking System support, projects, and user acceptance testing.
- Technical knowledge of Core Banking Systems, administration, systems backup, and support.
- Experience in managing Backup/Recovery processes and Systems/Business Continuity.
- Experience in a deadline-oriented incident management environment.
- Technical interaction with vendors, contractors, and other stakeholders.
- ICT Service Management ITILv1 certification is an added advantage.
Additional Information
- CRDB Bank is dedicated to upholding sustainability and ESG practices and encourages applicants who share this commitment.
- The bank promotes an inclusive workplace; applications from women and individuals with disabilities are encouraged.
- CRDB Bank does not charge any fees for the application or recruitment process. Disregard any requests for payment as they do not represent the bank’s practices.
How to Apply: Apply Here
Note: Only shortlisted candidates will be contacted