Customer Insights & Reporting Specialist at Vodacom, August 2024

Job Title: Customer Insights & Reporting Specialist
Company: Vodacom
Type: Permanent

About the Company:

At Vodacom, we are committed to building a better future—one that is more connected, inclusive, and sustainable. As a dynamic global community, our human spirit, combined with technology, empowers us to achieve this vision. We continuously challenge and innovate to connect people, businesses, and communities worldwide. Our focus on delighting our customers and earning their loyalty drives us to experiment, learn quickly, and deliver results together. At Vodacom, you can be yourself, share inspiration, embrace new opportunities, and make a real difference.

Job Description:

The Customer Insights & Reporting Specialist will be responsible for generating digital and value-added services (VAS) reports, providing insights and analytics, and managing monthly and quarterly performance monitoring. The role includes real-time monitoring of database (DB) and revenue forecasting (RF) numbers, as well as reconciliation with the finance team to ensure accuracy in revenues and related costs. Additionally, the specialist will contribute to the yearly budget planning for the department.

Key Responsibilities:

Develop and maintain regular and ad-hoc reports, dashboards, and data visualizations to track KPIs, product performance, and business metrics.
Analyze large datasets to identify trends, patterns, and insights that drive strategic decision-making.
Conduct daily analysis of customer sentiments, produce reports, and recommend customer-centric actions to keep products relevant.
Collaborate with the customer experience team to ensure digital and VAS products maintain a positive customer experience.
Monitor product performance through daily, weekly, and monthly reports.
Perform data-driven market research and competitor analysis to identify opportunities and inform product development.
Ensure data accuracy, integrity, and consistency across all reporting platforms and sources.

Qualifications:

Bachelor’s degree in Data Science, Statistics, Computer Science, Business Administration, or a related field.
At least 3 years of experience in reporting and analytics, preferably in telecoms.
Proficiency in data visualization tools (e.g., Tableau, Power BI, QlikView) and reporting tools.
Strong communication and analytical skills with experience in statistical analysis and data modeling.
Proficiency in SQL and experience with data querying and manipulation.
Knowledge of programming languages such as Python or R is a plus.

Requirements:

Ability to develop and maintain reports and dashboards to track performance metrics.
Experience in analyzing customer sentiments and providing actionable insights.
Strong collaboration skills to work with customer experience teams.
Ability to conduct market research and competitor analysis.
Detail-oriented with a focus on data accuracy and consistency.